Solidroad offers an innovative AI-powered platform designed to enhance customer experience and agent performance through personalized training and quality assurance. By reviewing 100% of customer conversations, Solidroad equips teams with individualized training simulations for new hires and existing employees. The solutions focus on accelerating ramp times, increasing customer satisfaction (CSAT), and reducing costs, all while providing real-time insights and feedback to ensure consistent performance and skill development.

This platform seamlessly integrates training and quality management, allowing businesses to tailor simulations to real-world scenarios and leverage their own organizational documentation. With features aimed at increasing productivity and lowering operational expenses, Solidroad empowers companies to deliver exceptional customer experiences. It also enhances operational efficiency through automated review workflows and proactive performance improvements, ensuring a higher accuracy in quality assurance scores and continuous learning opportunities.

Key features and highlights include

• AI Quality Assurance - Offers real-time insights across 100% of customer conversations, improving agent quality and CSAT.


• Smarter Training - Provides AI-driven simulations tailored to real-world scenarios to accelerate agent competency and confidence.


• Customizable Integration - Compatible with tools like Salesforce and Intercom, supporting various conversation types across functions like support and compliance.


• Enhanced Productivity - Focused on delivering faster resolution times, 24/7 support availability, and reduced operational costs.


• Performance Feedback - Consistent feedback mechanisms for agents, ensuring targeted skills development and reduced escalations.


• Proactive Improvement - Provides data-driven insights for faster proficiency and higher QA accuracy, supporting continuous learning.


• Enterprise Security - Compliant with major frameworks such as AICPA, SOC 2, and GDPR, ensuring robust security measures are in place.