Lowe's has launched Mylow, an AI-powered home improvement virtual advisor, aiming to enhance customer service by providing real-time, practical solutions and how-to guidance for home projects. Developed in collaboration with OpenAI, Mylow offers customers expert advice on a wide range of topics, assisting them in project planning, product selection, and more. This new tool aligns with Lowe's commitment to innovating with emerging technologies to solve customer challenges and improve the DIY experience.

Mylow is designed to deliver the expertise of a Lowe's associate directly to customers' devices, offering answers to common home improvement questions. It also helps customers link project insights with product discovery, allowing them to find and purchase the right tools. Initially available for loyalty members and on Lowe's website, Mylow will expand with voice capabilities and app integration later in the year. Lowe's aims to maintain its leadership in customer service within retail by leveraging technology like Mylow.

Key features and highlights include:

• AI-Powered Virtual Advisor - Mylow, developed with OpenAI, provides real-time home improvement advice and solutions.


• Customer and Associate Benefit - Enhances knowledge for both customers and Lowe's associates with practical solutions.


• Integration of Product Discovery - Links project insights to the right tools, streamlining the purchasing process.


• Accessibility - Available on desktop and mobile web for MyLowe's Rewards members with further app capabilities coming soon.


• Strategic Innovation - Part of Lowe’s vision to create a superior home improvement experience using emerging technology.